General Queries

How much will it cost to update my app to the latest available version?
Nothing. We are committed to ensuring our app updates are free to existing users. Prices of apps may change for new customers, but we don’t want you to pa...
Tue, 17 May, 2016 at 5:12 PM
Which of your apps would be suitable for my child/client/patient?
Predictable ChatAble Scene & Heard VocaTempo Best for: Confident spellers People with a medium or large vocabulary People who find grid ...
Wed, 23 Jan, 2019 at 8:29 AM
I’m having problems with one of my apps, can you help?
If it’s an app that we’ve made and you’re experiencing a bug then we’re happy to help out in any way we can. If it’s an app that we haven’t made, if it’s a...
Wed, 23 Jan, 2019 at 8:32 AM
Can I use my apps on multiple devices?
For personal use, apps can be installed on all the devices a customer owns. On the App Store in iTunes, apps will be tied to the iTunes account from which ...
Wed, 23 Jan, 2019 at 8:32 AM
I think there’s a bug in one of your apps, what should I do?
If you suspect a problem with one of our apps, please have a look at the full list of issues in the app FAQ section. If the problem / solution is not there ...
Wed, 23 Jan, 2019 at 8:44 AM
I accidentally deleted an app, do I have to buy it again?
No, simply ensure that you are logged into the app store (go to settings > iTunes & Ap Store) with the apple ID (email address and password) that yo...
Wed, 23 Jan, 2019 at 8:45 AM
Can I download my family member’s apps onto my iPad/iPhone?
Yes, this is covered within the license for personal use. Simply log into your second device with the apple ID (email address and password) that you’re usi...
Wed, 23 Jan, 2019 at 8:46 AM